FAQ's & Important Product Information
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All of our items are made to order, so please allow 1-2 weeks for production and processing before shipping (4-6 additional business days). If your item is required by a specific date please make mention of this in the note to seller section so we can advise if we are able to accommodate that timeline and ensure the order is received on time.
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All our orders are shipped with FedEx or Canada Post. Items are securely shipped in custom boxes with bubble wrap, and typically arrive within 6 business days once shipped. Tracking numbers are provided once the item(s) have been shipped.
For items being shipped outside of Canada, buyers are responsible for any customs fees assessed and the seller holds no liability for other charges.
And we make every effort to ensure that orders arrive in a timely manner. Please note however that we cannot be held responsible for shipping delays caused by the shipping company that are out of our control. If there is an issue with the delivery of your order, please contact us immediately so we can reach out to the shipping company and open an inquiry. Timeliness in bringing shipping concerns to our attention are extremely important so that a prompt investigation can be commenced. We carry damage insurance with the shipping company on all of our tracked packages. If an order arrives with shipping damage, please contact us within 1 week of receipt of the item. Please send photos and a description of the issue so we can open a damage claim with the shipping company.
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YES! We do offer local pick up from residential addresses in South Calgary. Location and pick up details will be emailed to you once your order is ready to be picked up.
Please keep the above in mind as choosing our local Calgary courier option may be a better option for you.
Simply choose LOCAL PICKUP during checkout to zero your shipping charges.
Grow and Company moved location as of June 1st, 2025.
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All our Growth Chart come with a pre drilled saw tooth hook on the back for easy hang with a nail. Additionally, you can put a screw or two through the growth charts at the top and bottom into a stud in your wall. This keeps little ones from pulling the board off the wall and onto themselves. These holes are not pre drilled into the growth chart, so you have flexibility in hanging your piece. If you prefer not to drill into the wall we have found that velcro strips can also be used as a hanging option.
All Growth Charts are made to be hung 6 inches from the bottom of the ground to take in account for the average baseboard in a home.
If you'd like your piece to start at a different number please include a note at checkout, we are more than happy to customize!
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Due to the custom nature of the wooden growth chart rulers and other personalized items in the shop, these items are non-refundable. For all other items, please contact us within 3 days of receipt stating the specific concern. We are always happy to find a resolution! Items being returned must be in new and unused condition. Customer is responsible for all shipping costs.
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Most of the photos on our website and social media platforms are taken by Kara Rohl @kararohlphoto or by Vendridi Phan @docephotography both photographers are local to Calgary, Alberta, Canada.
Are you a photographer interested in collaborating our growing your portfolio? We would love to hear from you! hello@growandcompany.com
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We love working with other locally owned businesses!
For collabs and wholesale inquiries please email us at hello@growandcompany.com
We look forward to hearing from you!
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